Employment Opportunities
Athens, GA
3700 Atlanta Hwy, Suite 10 Athens GA 30606

Eligibility and Verification Specialist

Your Next Career Awaits! Become part of the family at our community-based practice! As a valuable member of our team, you’ll work to improve your patients’ oral health. You can make a difference in people’s lives by making them feel welcome & helping them to regain their smile & their confidence. We think of ourselves as a home rather than an office & believe in a sense of community. If you have a strong work ethic & are a good fit for our practice, we look forward to meeting you! Learn more today about getting started in an impactful & rewarding role at Smith Dental Care.

The Insurance Verification Specialist performs clerical functions for patient billing, including verification of insurance information and resolution of problems to ensure a clean billing process. They follow up on accounts that require further evaluation and works with others in a team environment.

Principal Duties and Responsibilities:

  • Maintains patient demographic information and data collection systems.
  • Verify insurance eligibility for dental insurances, for upcoming appointments by utilizing online websites or by contacting the carriers directly.
  • Review patient deductibles and/or copays and enter them into the billing system for all clinic locations to access.
  • Coordinate with the call center regarding scheduling errors.
  • Assist the clinical front desk staff and call center staff in understanding carrier websites and verification of eligibility.
  • Answers questions from patients, clerical staff, and insurance companies.
  • Works in conjunction with the billing department to ensure clean billing.
  • Performs miscellaneous job-related duties assigned.
  • Participates in educational activities and attends monthly staff meetings.
  • Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations.

Qualifications & Skills:

  • Minimum 1 year of relevant experience and/or training, or equivalent combination of education and experience.
  • Strong knowledge of administrative and clerical procedures.
  • Proficient in computers and relevant software applications and practice management technology.
  • Possession of strong problem-solving skills and sound judgement.
  • Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.
  • Knowledge of customer service principles and practices.
  • Ability to be proactive and take initiative.
  • Exhibit high level of quality through attention to detail and monitoring of work.
  • Possession of strong organizational skills.
  • Excellent verbal and written communication, as well as exceptional interpersonal communication skills.
  • Deals with confidential information and/or issues using discretion and judgement.

Preferred Experience:

  • Prior Insurance Verification experience in dental office.
  • Customer service.
  • Strong knowledge of billing terminology.

Full Time: Sun- Wed 8am – 7pm/ Wed-Sat 9a-8pm

Salary: $11.75-$21.00 /hr

*Compensation based on experience*