Client Care Specialist

Your Next Career Awaits! Become part of the family at our community-based practice! As a valuable member of our team, you’ll work to improve your patients’ oral health. You can make a difference in people’s lives by making them feel welcome & helping them to regain their smile & their confidence. We think of ourselves as a home rather than an office & believe in a sense of community. If you have a strong work ethic & are a good fit for our practice, we look forward to meeting you! Learn more today about getting started in an impactful & rewarding role at Smith Dental Care.

Smith Dental Care is hiring a Client Care Specialist at our Athens location. We are a dental practice with soon-to-be 6 clinical office locations, open 7 days a week.

Smith Dental Care is a company that prides itself on excellent customer service. Our goal is to make our patients feel cared for & welcome. We are looking for candidates who are adaptable, passionate, & always willing to learn. It truly takes a team & as we build each other up, we build up our patients, creating more trust & a positive environment. Though we have many offices we are all one team, growing like wildfire, & love to support one another. If you would like to grow in a career at Smith Dental Care, we encourage you to apply!

Duties You Will Learn to Do:

• Work with patients to determine insurance eligibility, develop self-pay arrangements & set up payment plans
• Enter charges accurately & expeditiously to ensure proper records handling & fast payment responses
• Initiate private pay collections after insurance cancellation, denial or other issues
• Process & follow up on payer denials, consulting with the patient &/or his or her family as needed
• Post payments in a timely manner
• Research & resolve client billing problems or issues
• Document payment records & issues as they occur
• Perform monthly closings & reconciliations
• Ability to be customer centric & provide exceptional service to clients

Qualifications:

• High school diploma/GED required (College degree preferred)
• Must have detailed knowledge/understanding of dental insurance
• Experience with medical billing & coding, preferably in a dental environment
• Proficient in Dentrix software as well as MS Office (particularly Excel)
• Excellent customer service skills & phone manner
• Previous medical or dental experience Preferred
• Understanding how to read various forms of insurance documents
• Intermediate data entry skills
• Strong organizational skills
• Willing to learn
• Punctual

Benefits:

• Medical
• Vision
• Dental
• Voluntary Short-Term Disability, Hospital, Cancer & Life Insurance plans
• 401(k) with employer match
• Paid time off

Salary: $11.75-$22/hr

*Compensation based on experience