Employment Opportunities
Athens, GA
3700 Atlanta Hwy, Suite 10 Athens GA 30606

Client Care Specialist

Your Next Career Awaits! Become part of the family at our community-based practice! As a valuable member of our team, you’ll work to improve your patients’ oral health. You can make a difference in people’s lives by making them feel welcome & helping them to regain their smile & their confidence. We think of ourselves as a home rather than an office & believe in a sense of community. If you have a strong work ethic & are a good fit for our practice, we look forward to meeting you! Learn more today about getting started in an impactful & rewarding role at Smith Dental Care.

Smith Dental Care is looking to hire an experienced Client Care Specialist in our Athens administration location. We are seeking a highly motivated team player for our department that is detail-oriented, knowledgeable in processing claims, insurance reimbursement and committed to troubleshooting a problem to a successful conclusion. Our ideal candidate will be flexible, versatile, adaptable and comfortable working in a fast-paced environment. Dental billing experience is a plus. We offer benefits, a stable schedule and a competitive pay. Please apply with your resume if you’re interested in joining the Smith Dental team.

Duties/Responsibilities:

  • Work with patients to determine insurance eligibility, develop self-pay arrangements and set up payment plans
  • Enter charges accurately and expeditiously to ensure proper records handling and fast payment responses
  • Initiate private pay collections after insurance cancellation, denial or other issues
  • Process and follow up on payer denials, consulting with the patient and/or his or her family as needed
  • Post payments in a timely manner
  • Research and resolve client billing problems or issues
  • Document payment records and issues as they occur
  • Perform monthly closings and reconciliations
  • Able to be customer centric and provide exceptional service to clients.

Qualifications:

  • High school diploma/GED required (College degree preferred)
  • Must have detailed knowledge/understanding of dental insurance
  • Experience with medical billing and coding, preferably in a dental environment
  • Proficient in Dentrix software as well as MS Office (particularly Excel)
  • Excellent customer service skills and phone manner

Preferred Qualifications:

  • Previous medical or dental experience Preferred
  • Understanding how to read varies forms of insurance documents
  • Intermediate data entry skills
  • Finance or accounting degree preferred.

Salary: $11.75-$22/hr

*Compensation based on experience

Call us today with any questions or to book your appointment!


Hartwell:  706-376-2345
Anderson:  864-332-9753
Lilburn:  770-978-3292
Athens:  706-389-1301


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