Employment Opportunities
Athens, GA
3700 Atlanta Hwy, Suite 10 Athens GA 30606

Client Care Specialist

Your Next Career Awaits! Become part of the family at our community-based practice! As a valuable member of our team, you’ll work to improve your patients’ oral health. You can make a difference in people’s lives by making them feel welcome & helping them to regain their smile & their confidence. We think of ourselves as a home rather than an office & believe in a sense of community. If you have a strong work ethic & are a good fit for our practice, we look forward to meeting you! Learn more today about getting started in an impactful & rewarding role at Smith Dental Care.

Smith Dental Care is hiring a Client Care Specialist at our Athens location. We are a dental practice with soon-to-be 6 clinical office locations, open 7 days a week.

Smith Dental Care is a company that prides itself on excellent customer service. Our goal is to make our patients feel cared for & welcome. We are looking for candidates who are adaptable, passionate, & always willing to learn. It truly takes a team & as we build each other up, we build up our patients, creating more trust & a positive environment. Though we have many offices we are all one team, growing like wildfire, & love to support one another. If you would like to grow in a career at Smith Dental Care, we encourage you to apply!

Duties You Will Learn to Do:

  • Work with patients to determine insurance eligibility, develop self-pay arrangements & set up payment plans
  • Enter charges accurately & expeditiously to ensure proper records handling & fast payment responses
  • Initiate private pay collections after insurance cancellation, denial or other issues
  • Process & follow up on payer denials, consulting with the patient &/or his or her family as needed
  • Post payments in a timely manner
  • Research & resolve client billing problems or issues
  • Document payment records & issues as they occur
  • Perform monthly closings & reconciliations
  • Ability to be customer centric & provide exceptional service to clients


  • High school diploma/GED required (College degree preferred)
  • Must have detailed knowledge/understanding of dental insurance
  • Experience with medical billing & coding, preferably in a dental environment
  • Proficient in Dentrix software as well as MS Office (particularly Excel)
  • Excellent customer service skills & phone manner
  • Previous medical or dental experience Preferred
  • Understanding how to read various forms of insurance documents
  • Intermediate data entry skills
  • Strong organizational skills
  • Willing to learn
  • Punctual


  • Medical
  • Vision
  • Dental
  • Voluntary Short-Term Disability, Hospital, Cancer & Life Insurance plans
  • 401(k) with employer match
  • Paid time off

Salary: $11.75-$22/hr

*Compensation based on experience

Accepted file types: pdf, doc, docx, Max. file size: 50 MB.
This field is for validation purposes and should be left unchanged.

Call us today with any questions or to book your appointment!

Hartwell:  706-376-2345
Anderson:  864-332-9753
Lilburn:  770-978-3292
Athens:  706-389-1301
Savannah:  912-542-0432

Book or Request Your Appointment