General Manager

Smith Dental Care is hiring a General Manager at our Athens location. We are a dental practice with soon-to-be 6 clinical office locations total, open 7 days a week. Our General Managers have an expected schedule of Monday-Friday, 8am-5pm.

We are a company that prides itself on excellent customer service. Our goal is to make our patients & employees feel cared for & welcome so we’re looking for a candidate who is supportive, adaptable, & always willing to learn. We value each & every one of our employees & want our managers to lead with compassion & respect. We enjoy a fast-paced work environment & with that comes a high degree of efficiency & open communication with your staff. It truly takes a team & as we build each other up, we build up our patients, creating more trust & a positive environment. Though we have many offices we are all one team, growing like wildfire, & love to support one another. If you would like to grow in a career at Smith Dental Care, we encourage you to apply!

Duties & Responsibilities:

• Oversee the daily operations of the office, including things like resolving patient issues, coordinating team schedules, & tracking inventory levels
• Select, onboard, train, coach, & retain new team members
• Guide office managers & employees by focusing on constant & never-ending improvement while creating a positive work environment
• Participate in directing & coordinating all department activities to develop & implement long-term goals & objectives to meet business & profitability growth objectives
• Review & manage key performance indicators including collections, closing rates, collection ratio, percentage to target, & pipeline metrics
• In collaboration with Human Resources, manage directly & through others, the performance management & development of staff to ensure the retention, growth, succession planning, career-pathing & performance of employees
• Empower & lead employees through clear objectives, open communication & compassion
• Operate with the utmost standards of confidentiality in all facets of patient information, employee & HR matters
• Serve as point of contact for office & collaborate with the different support departments (i.e. Accounting, HR, Operations, Client Care etc..) to ensure practice is running effectively
• Continue to evaluate & improve processes to make office more efficient
• Ensure training, HIPAA compliance, & documentation requirements are met, licenses are up to date & appropriate approvals are obtained
• Be present in the office or other designated company work location on a full–time basis to effectively & consistently collaborate with team members, including team members across departments or specialties

Qualifications:

• Previous management experience preferred
• Dental experience preferred
• Strong desire to learn
• Strong leadership, communication & motivation skills as well as ability to supervise others
• Knowledge of safety regulations & compliance including Occupational Safety & Health Administration (OSHA) & the Health Insurance Portability & Accountability Act (HIPAA) standards
• Efficient multi-tasking & organizational skills
• Maturity, tact, integrity & respect for patient confidentiality

Benefits:

• Medical
• Vision
• Dental
• Voluntary Short-Term Disability, Hospital, Cancer & Life Insurance plans
• 401(k) with employer match
• Paid time off